digitizing banking

Do Banks Really Know Their Customers? How Digitizing Commercial Lending Will Allow for More Meaningful Relationships 

Commercial borrowers are typically some of banks’ highest value customers, yet the commercial lending process remains highly manual and paper-based, often resulting in cumbersome experiences. Why? Bankers worry that ‘digitizing’ these profitable relationships might dilute loyalty; it’s a common misconception that incorporating technology means eliminating the human relationship component. Such an outlook has traditionally forced […]