digitizing banking

Do Banks Really Know Their Customers? How Digitizing Commercial Lending Will Allow for More Meaningful Relationships HW+

Commercial borrowers are typically some of banks’ highest value customers, yet the commercial lending process remains highly manual and paper-based, often resulting in cumbersome experiences. Why? Bankers worry that ‘digitizing’ these profitable relationships might dilute loyalty; it’s a common misconception that incorporating technology means eliminating the human relationship component. Such an outlook has traditionally forced […]